Terms of Service

Last Updated: 2026-08-07

1. Service and Credits

1.1 Prepaid Service Capacity

Credits are prepaid service capacity, not currency, not a stored-value instrument, and carry no cash value. Credits enable you to use Voice Omni services but cannot be exchanged for cash or transferred to other accounts.

1.2 Credit Expiration

Credits expire according to their type:

• Plan credits: Expire monthly on your credit period end date
• Bonus credits: Expire 3 months from grant date
• Purchased credits (top-ups): Expire 12 months from purchase date

Expired credits are forfeited and cannot be refunded or reinstated.

1.3 Consumed Credits Are Non-Refundable

Credits consumed for services rendered (calls made, messages sent, AI processing performed) are non-refundable. If you cancel your subscription or request a refund, only unused credits from subscription fees paid may be eligible for refund at our discretion. Purchased top-up credits follow our refund policy below.

2. Subscription and Billing

2.1 Auto-Renewal

Your subscription automatically renews at the end of each billing period (monthly or annually) at the then-current price for your plan tier. You will be charged on your renewal date unless you cancel before that date.

2.2 Price Changes

We may change subscription prices with 30 days advance notice. Price changes apply only at your next renewal. Existing subscribers keep their current price until they change plans or cancel and re-subscribe.

2.3 Cancellation

You may cancel your subscription at any time through your account settings or the Stripe Customer Portal. Cancellation takes effect at the end of your current billing period. You retain access to paid features and unused credits until then.

3. Account Suspension and Termination

3.1 Suspension Rights

We reserve the right to suspend or terminate your account for:

• Violation of these Terms
• Fraudulent or abusive activity
• Non-payment of fees
• Illegal use of the service

3.2 Credits on Termination

Upon account termination (voluntary or involuntary), all unused credits are forfeited immediately and are not refundable.

4. Refund Policy

4.1 Subscription Refunds

Subscription fees may be refunded within 7 days of payment if no credits have been consumed. After 7 days or if credits have been used, subscription fees are non-refundable.

4.2 Top-Up Refunds

Purchased top-up credits may be refunded within 48 hours of purchase if none of the credits have been consumed. Once any portion is used, the entire top-up purchase is non-refundable.

4.3 Chargebacks

Initiating a chargeback for consumed services may result in immediate account suspension and a negative credit balance equal to the disputed amount. The negative balance must be cleared before service is restored.

5. Acceptable Use

You agree not to:

• Use the service for any illegal purpose
• Transmit spam, unsolicited calls, or automated calling (robocalling) without proper consent
• Impersonate any person or entity
• Attempt to circumvent credit limits or billing controls
• Reverse engineer or attempt to extract source code
• Resell or redistribute access to the service

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VOICE OMNI IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE.

7. Governing Law and Disputes

These Terms are governed by the laws of [Jurisdiction]. Any disputes shall be resolved through binding arbitration in accordance with [Arbitration Rules], except where prohibited by law.

8. Changes to Terms

We may update these Terms from time to time. Material changes require your re-acceptance. Non-material changes (typos, clarifications) take effect upon posting with email notification.

9. Contact

For questions about these Terms, contact us at: legal@voiceomni.ai

Note: This is a template. Before production, have legal counsel review and customize for your jurisdiction, business model, and regulatory requirements.