Privacy Policy

Last Updated: 2026-08-07

What We Collect

Account Information

• Name, email address, phone number
• Billing information (processed by Stripe)
• Account credentials (hashed)

Voice Service Data

• Call audio recordings (when enabled by you)
• Call transcripts (generated from audio)
• Caller phone numbers (for call routing and logs)
• Contact form details (from widget pre-chat forms)
• Call duration, timestamps, metadata

Usage Data

• IP addresses, user agents, session logs
• Feature usage, credit consumption
• Performance metrics, error logs

How We Use Your Data

• Provide and improve Voice Omni services
• Process billing and subscription management
• Train and improve AI models (with consent)
• Send transactional emails (receipts, notifications)
• Comply with legal obligations

Data Retention

• Call recordings: Retained per your agent settings (default 30 days, configurable)
• Transcripts: Retained for billing and audit purposes (7 years)
• Account data: Retained while account is active
• Deleted accounts: Purged after 90 days

International Transfers

Your data may be processed in the United States and other countries where our sub-processors operate. We ensure appropriate safeguards through Standard Contractual Clauses (SCCs) where applicable.

Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Request deletion (right to be forgotten)
• Export your data (data portability)
• Object to or restrict processing
• Withdraw consent

Contact privacy@voiceomni.ai to exercise these rights.

Sub-Processors

See our Sub-processors page for the complete list of third-party services.

Contact

Privacy questions: privacy@voiceomni.ai

Note: Template only. Requires legal review before production.